FAQ

1. What types of dresses do you offer?

We specialize in a variety of exquisite attire for special occasions. Our collection includes dresses for brides, bridesmaids, juniors, and accessories to complete your look. Each piece is crafted with attention to detail, ensuring elegance and quality.

2. Are your dresses available in plus sizes?

Yes, we offer a range of sizes to accommodate every body type. Please refer to the specific size chart available on each product page to find your perfect fit.

3. How do I care for my dress after purchase?

Each dress comes with care instructions to help you maintain its beauty. Generally, we recommend professional dry cleaning for bridal gowns and hand washing for accessories. Always store your dress in a cool, dry place away from direct sunlight.

1. Where do you ship to?

We ship globally to bring elegance directly to you! However, due to logistical constraints, we are unable to deliver to some remote areas and parts of Asia. Please check during checkout if your location is eligible for delivery.

2. What are your shipping options?

We offer two tailored shipping options:
– Standard Shipping: Costs $12.95 and uses DHL or FedEx for delivery within 10-15 business days after dispatch.
– Free Shipping: Available for orders over $50, using EMS for delivery within 15-25 business days after dispatch.

3. How long does order processing take?

After you place your order, please allow 1-2 business days for processing. Our team meticulously inspects and packages your garment to ensure it arrives in perfect condition.

4. Will I receive tracking information?

Yes, once your order is dispatched, you will receive a confirmation email with tracking details. This allows you to follow your dress’s journey right to your doorstep.

1. What is your return policy?

We accept returns within 15 days of receipt. Items must be unworn, unaltered, and in their original packaging with tags attached. Please note that due to the personal nature of bridal wear, some items may be final sale; check product details for specifics.

2. How do I initiate a return or exchange?

To start a return or exchange, please contact our customer care team at [email protected] with your order number and reason for return. We will guide you through the process and provide a return authorization if applicable.

3. Are return shipping costs covered?

Return shipping costs are the responsibility of the customer, unless the item received is defective or incorrect. In such cases, we will provide a prepaid shipping label.

1. What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for your convenience. All transactions are secure and encrypted to protect your information.

2. Is my payment information secure?

Absolutely! We use advanced security measures to ensure that your payment details are safe and confidential. Your trust is our priority.

3. Do I need an account to place an order?

While you can checkout as a guest, creating an account allows you to track orders, save favorites, and enjoy a faster shopping experience in the future.

1. How can I contact customer service?

We are here to help! Reach out to us via email at [email protected] for any questions or concerns. Our team aims to respond within 24 hours.

2. What are your business hours?

Our customer care team is available Monday through Friday, 9 AM to 5 PM CST. We strive to assist you promptly during these hours.